Privacy Policy

Last Updated: April 29, 2026

JMK Shutters Inc. (“JMK Shutters,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit jmkshutters.com (the “Site”), interact with our chat widget, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

Full name
Phone number
Email address
Mailing or service address
Information about your project (room type, window count, brand preferences, timeline)
Communications you send us through our website, chat widget, contact forms, phone, or text messages

Automatically Collected Information:

Device and browser information
IP address and approximate location
Pages viewed and time spent on the Site
Referring website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Schedule and confirm in-home consultations
Provide quotes and estimates for window covering services
Process and fulfill orders for shutters, shades, blinds, and related products
Communicate with you about appointments, service updates, and follow-ups
Send you text messages and emails related to your account, appointments, or services
Request reviews and feedback after service completion
Send marketing communications, including promotional offers, with your consent
Improve our website, services, and customer experience
Comply with legal obligations
Protect against fraud and unauthorized activity

3. SMS / Text Message Communications

By providing your phone number to JMK Shutters through our website, chat widget, contact forms, or in person, you consent to receive text messages from us regarding:

Appointment confirmations and reminders
Service updates and follow-ups
Promotional offers and seasonal updates
Review requests after completed jobs
Customer service responses

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any text message you receive from us. You can request help by replying HELP.

Consent to receive text messages is not required as a condition of purchase. You can still receive our services without agreeing to text messages.

We will never sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Phone numbers and SMS consent information are not shared with affiliates or other parties for their own marketing.

Voice Calls and AI Communications

In addition to text messages, JMK Shutters Inc. may contact you by phone, including through automated technology such as autodialers or AI-generated voice calls, for purposes related to appointment scheduling, consultation follow-up, service updates, and marketing communications you have consented to receive.

When you provide your phone number through our website, contact form, chat widget, or any lead form (including third-party platforms such as Google Ads or Yelp), you consent to receive these calls at the number you provided. Consent is not a condition of purchase.

Calls from our AI assistant will identify themselves as AI at the beginning of the call. You may opt out of phone communications at any time by telling our representative or AI assistant during a call, by replying STOP to a text message, or by contacting us at rommel@jmkshutters.com.

Calls may be recorded for quality assurance and training purposes. We will not contact you outside of permitted hours under federal and state law (8:00 AM to 9:00 PM in your local time zone).

We will not share your phone number, voice consent records, or call recordings with third parties for marketing purposes.

JMK Shutters Inc collects SMS consent through two separate, optional checkboxes on our consultation form. The first checkbox covers transactional messages related to your consultation and service (confirmations, reminders, service updates). The second checkbox covers promotional messages (review requests, seasonal offers, product updates). Each consent is independent. You may opt into one, both, or neither. Standard message and data rates apply. Reply STOP to opt out or HELP for help at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

Service Providers: We work with trusted third-party vendors who help us run our business, such as customer relationship management (CRM) software, scheduling tools, payment processors, SMS and email delivery services, and review platforms. These providers only receive the information they need to perform their services and are required to keep your information confidential.

Legal Requirements: We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of JMK Shutters, our customers, or others.

Business Transfers: If JMK Shutters is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic. You can control cookies through your browser settings, though disabling cookies may limit some features of the Site.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate information
Deletion: Request that we delete your personal information
Opt-Out: Opt out of marketing communications at any time
SMS Opt-Out: Reply STOP to any text message to stop receiving text messages

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.

To exercise any of these rights, contact us using the information at the bottom of this policy.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites such as Yelp, Google, and Facebook. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent version. Significant changes will be communicated through our website or by direct notice when appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

JMK Shutters Inc. 5655 Silver Creek Valley Road, Suite 650 San Jose, CA 95138

Phone: (408) 551-8754 Email: rommel@jmkshutters.com Website: https://jmkshutters.com

CSLB License #976634